Location Appartement Beau 50m² avec 2 balcons et superbe vue montagne 6 personnes dès 716 € par semaine

Positive: الطبيعه Negative: طريقة استلام وتسليم المفاتيح للدخول

Positive:
الطبيعه

Negative:
طريقة استلام وتسليم المفاتيح للدخول

Au cœur d'un des plus beaux endroits du monde !

Positive:
A proximité du centre et à 15 minutes à pieds du téléphérique, train, etc... La place au garage vraiment pratique ! Le jardin nikel et la vue sur le ballet des parapentes. Le choc du spectacle Mont Blanc Aiguille du midi chaque matin en allant chercher le pain.

Negative:
No comment

Positive: الموقع Negative: No comment

Positive:
الموقع

Negative:
No comment

Notre séjour en famille était parfait. L'appartement possède tout ce dont vous avez besoin. Au ca...

Notre séjour en famille était parfait. L'appartement possède tout ce dont vous avez besoin. Au calme et proche du centre, nous avons pu tout faire à pied.
Nous reviendrons sans hésiter.
Bonne communication avec l'hôte ce qui rassure également.

Kompakti asunto erinomaisella sijainnilla, liinavaatteet lisämaksusta ja käsintiskaus

Positive:
Sijainti on erinomainen, kaikki lähellä. Toimiva ja siisti asunto, kiva keittiö ja kaapista löytyy ruokatarvikkeita.

Negative:
Ohjeet sisäänkirjautumiseen olivat monimutkaiset. Olisi helpottanut tieto, että avainlaatikko on yläkerrassa ovella. Käännös "kun saavut osoitteeseen" antoi ymmärtää, että avainlaatikko pitää etsiä ulkoa kadunvarresta. Astiat olivat likaisia kaapissa, ei astianpesukonetta. Maksoin liinavaatteista niin paljon, että olisin toivonut että ne olisivat olleet jo valmiina sängyssä. Sisustus oli jouluinen keskikesällä.

Apartment is being mismanaged and can do better than this.

Positive:
The place itself is great, but it is being mismanaged.

Negative:
There is a hidden fee of
- 25 euros for each bunk bed and
- 33 euros for the full bed
for "bed linens and towels". They say this is to pay for cleaning fee, but there is already a cleaning fee that I paid on Booking (83 euros).


When I arrived to the apartment, the bed linens were just sitting on the kitchen table... I had to put them on the beds myself. Mind you the bunk beds are hard to dress up because of the tight space.

This should not feel like a hostel... It is a chalet.

It is a shame, because the place is beautiful and worth more than what they are asking for it.

The management company should increase the nightly price and present a five star experience, because the apartment actually deserves it.

People will pay more for this place, you don't have to compete on price.

Please fix the guest experience, it can be much better.
Some more notes below on fixing the guest experience:
* When doing the "check in" via booking messages, you are asking for too much information. After uploading my passport, I'm still asked "Could you also tell us a bit more about your stay (reasons, visits, activities, co-travelers, age...)" ... too much info.

* 250 euro deposit, understandable. But I wasn't asked this through Booking. It was asked after in the messages. It catches the customer by surprise.

And then after paying this deposit, and I see the extra fee for linens and towels, I feel like I am trapped. Because there is no refund for cancellation, and now you have a deposit, and you are asking for payment for linens. I can no longer say "no, I don't want this anymore." I am financially trapped.

* Communication before arrival can be improved as well. I asked about the linens one week before, and all I received were canned responses. I didn't receive an actual legitimate response until the day of my flight. And it is hard to communicate on the day of the flight.

The owners were more concerned with protecting their property than providing a quality service.

Positive:
Conveniently placed for activities in Chamonix and nearby. It was quiet.

Negative:
It was difficult to find somewhere to park before retrieving the key for the apartment and garage. Access to the garage is rather restricted. The corridors are dark and it was difficult to locate the light switches. Only one towel per person was supplied. For the price we paid we would expect at least two towels per person for a week. The induction hob failed to work and no instructions were available.

Positive: ทำเลดี Negative: วิธีการเข้า ห้องยาก กุญแจไขลำบาก ติดต่อผู้ดูแลได้ยาก

Positive:
ทำเลดี

Negative:
วิธีการเข้า ห้องยาก กุญแจไขลำบาก ติดต่อผู้ดูแลได้ยาก

Positive: No comment Negative: No comment

Positive:
No comment

Negative:
No comment